What is Plexa?
Plexa is an AI-powered avatar providing advanced customer service and sales solutions for businesses, operating across popular channels like WhatsApp, phone, Instagram, Facebook, and Telegram.
What types of businesses can use Plexa?
The system is suitable for businesses of all sizes, from small and medium-sized businesses to large enterprises and organizations, and can be customized specifically for industries such as retail, professional services, healthcare, real estate, and finance.
How long does it take to implement Plexa in my business?
Typically, basic implementation takes between two days to one week, depending on the complexity of the business and required integrations.
Can Plexa completely replace my human customer service team?
Plexa handles approximately 80% of routine customer inquiries, allowing your human team to focus on more complex cases and higher-value tasks. It doesn’t replace your team but enhances its capabilities.
Can Plexa be customized to match my brand’s style and tone?
Absolutely! We tailor the avatar to your brand’s language, tone, and values, ensuring a consistent and unified customer experience.
How can Plexa help reduce my business costs?
Plexa manages an unlimited number of simultaneous conversations, significantly reducing manpower costs and enabling your staff to focus on more complex tasks.
Is Plexa available 24/7?
Yes, Plexa provides automatic, around-the-clock responses, ensuring your customers receive immediate and high-quality service at any time of the day or night.
What integrations does Plexa support?
Plexa integrates with CRM systems, calendars, payment gateways, and websites. Integrations are customized according to your business’s specific needs.
Do I need technical expertise to operate Plexa?
No, the system is user-friendly and straightforward, requiring no deep technical knowledge. We also provide comprehensive training and close support during implementation.
Is technical support available after implementation?
Yes, our support team is always available for any questions, issues, or upgrade requests, according to your selected service package.